Shipping Policy

Skinwear – This is Skin 1.0
Effective Date: August 7, 2025

At Skinwear, we are proud to ship our products worldwide, making high-quality skinwear accessible to everyone, everywhere. This Shipping Policy outlines how and when your order will be processed, shipped, and delivered, no matter where you are located.

1. Global Shipping Coverage

Skinwear offers international shipping to all countries and territories where courier services are operational and legal. This includes (but is not limited to):

North America
United States, Canada, Mexico, Bermuda, Greenland, Saint Pierre and Miquelon

South America
Brazil, Argentina, Chile, Peru, Colombia, Uruguay, Ecuador, Paraguay, Bolivia, Venezuela, Guyana, Suriname, French Guiana

Europe
Germany, France, Italy, Spain, United Kingdom, Netherlands, Sweden, Norway, Finland, Denmark, Ireland, Austria, Switzerland, Belgium, Poland, Hungary, Romania, Czech Republic, Slovakia, Slovenia, Portugal, Greece, Bulgaria, Estonia, Latvia, Lithuania, Croatia, Serbia, Ukraine, Georgia, Armenia, Albania, North Macedonia, Bosnia and Herzegovina, Moldova, and more

Asia
China, Japan, South Korea, India, Thailand, Vietnam, Indonesia, Philippines, Malaysia, Singapore, Taiwan, Hong Kong, Israel, Kazakhstan, Pakistan, Bangladesh, Sri Lanka, Nepal, Mongolia, UAE, Qatar, Saudi Arabia, Jordan, Lebanon, Kuwait, Bahrain

Africa
South Africa, Nigeria, Kenya, Ghana, Egypt, Morocco, Tunisia, Algeria, Senegal, Uganda, Rwanda, Tanzania, Zambia, Zimbabwe, Ethiopia, Namibia, Botswana

Oceania
Australia, New Zealand, Fiji, Papua New Guinea, Samoa, Tonga, Solomon Islands

Others

All accessible island nations, territories, and special regions that accept international parcels.

If your country or region is not available at checkout or if you encounter any issues with address entry, please contact us at support@skinwear.store and we will assist you directly.

2. Order Processing Time

All orders are processed within 3 to 5 business days, excluding weekends and public holidays.
• Orders placed after 2:00 PM (CET) may begin processing the following business day.
• During high-volume periods such as new product releases, holidays, or promotional events, processing may take slightly longer.
• If we anticipate any delay in processing your order, you will be notified via email.

3. Estimated Shipping Time

Once processed and dispatched, shipping typically takes between 7 to 15 business days, depending on your location and local delivery infrastructure.

• Delivery times are estimates and may vary due to customs clearance, carrier delays, local holidays, or unforeseen circumstances.
• We are not responsible for delays caused by courier services, customs authorities, or force majeure events.

4. Shipping Fees

Shipping fees are calculated automatically at checkout based on:

• Your delivery address
• Package weight and dimensions
• Chosen shipping method (if multiple options are available)

We aim to keep shipping costs transparent and as affordable as possible. Any promotional free shipping offers will be clearly stated at checkout or on our website.

5. Shipment Confirmation & Tracking

After your order is shipped:
• You will receive a shipment confirmation email with a tracking number and a link to monitor delivery progress.
• Tracking information becomes active typically within 24–48 hours of dispatch.
• If you do not receive tracking details within 5 business days after your order confirmation, please contact us.

6. Duties, Taxes & Customs (International Orders)

You will not need to pay any additional fees when your order arrives.

✅ All customs duties, import taxes, and any other applicable fees are included in the order total shown at checkout.

We work with trusted logistics partners to handle customs clearance and international compliance, so your delivery is smooth and worry-free.

7. Address Accuracy

Please ensure all shipping information is entered correctly at the time of purchase:
• We are not liable for delays or failed deliveries due to incorrect or incomplete address details.
• If a package is returned to us due to an incorrect address, additional shipping charges may apply to re-send the package.

8. Damaged, Lost, or Missing Packages

If your package is:

• Lost in transit
• Marked as delivered but not received
• Arrives damaged

Please contact us within 7 calendar days of the estimated delivery or issue date. Provide your order number, photos (if applicable), and a description of the issue. We will investigate with the courier and offer appropriate resolution options including replacements or refunds, subject to case review.

9. Packaging & Sustainability

We ship using eco-conscious packaging:

• Recyclable and biodegradable materials
• Minimal use of plastic
• Compact formats to reduce carbon footprint during transit

We appreciate your support in our commitment to sustainable practices.

10. Contact Us

For any questions or concerns related to shipping, tracking, or international delivery options, feel free to contact our support team.

Email: support@skinwear.store

Support Hours: Monday to Friday, 9:00 AM to 6:00 PM CET

Thank you for shopping with Skinwear. We are proud to deliver skinwear beyond borders, directly to your door, wherever you are in the world.